FAQs
Orders
Q: How can I place an order?
A: Simply browse our products, select your size, and click “Add to Cart.” Then proceed to checkout and complete your order.
Q: Can I cancel or change my order?
A: Orders can be modified or canceled within a short time after placing them. Contact us immediately for assistance.
ShippingQ: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery across Pakistan.
Q: How long does delivery take?
A: Delivery usually takes 3–5 working days, depending on your location.
Q: What are the shipping charges?
A: Shipping charges are calculated at checkout or may be free on selected orders.
Returns & ExchangesQ: What is your return policy?
A: We offer easy returns within 7 days of delivery. Items must be unused and in original condition.
Q: Can I exchange a product?
A: Yes, exchanges are available for size or defect issues.
Q: How do I request a return or exchange?
A: Contact our support team with your order details, and we’ll guide you through the process.
Sizing & FitQ: How do I choose the right size?
A: Please refer to our size chart available on each product page.
Q: What if the size doesn’t fit?
A: You can request an exchange within 7 days.
ProductsQ: What materials are used in your clothing?
A: We use high-quality, comfortable fabrics designed for everyday wear.
Q: Will the color fade after washing?
A: Our products are made to maintain color, but we recommend following care instructions.
PaymentsQ: What payment methods do you accept?
A: We accept Cash on Delivery and online payments.
SupportQ: How can I contact customer support?
A: You can reach us via WhatsApp, email, social media channels or our contact form.
Q: What are your support hours?
A: Our team is available from 10 AM to 8 PM (Mon–Sat).
